Customer Service Representative

Company
Alaska West Express
US-AK-Anchorage
Class
Regular Full-Time
FLSA Status
Non-Exempt

Overview

SUMMARY: Possesses a genuine desire to serve our Customers by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

 

  • Attendance and timeliness are an essential function of this position. 
  • Processes Bills of Lading for receiving, reviews bill for complete information, assigns codes and instructions as required.  Enters alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment. 
  • Processes and inspects vehicles, equipment and break bulk cargo for shipment to Alaska. 
  • Quotes rates and documents cargo bookings. 
  • Enters documents into scanning (Imaging) system.
  • Accept customer payments and sign-off on inbound vehicle deliveries.  
  • Rates Bills of Lading using in house computer program. 
  • Answers variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.
  • Performs audits to ensure accuracy and timliness of customer billing.

 

Qualifications

QUALIFICATIONS

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

 

High School Education and a minimum of 4 years related transportation or shipping experience.

 

LANGUAGE SKILLS

 

Ability to read and interpret documents such as tariffs, procedure manuals, employee and safety handbooks.  Ability to speak effectively to customers and/or employees of organization.

 

MATHEMATICAL SKILLS

 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 

 

OTHER SKILLS AND ABILITIES

 

PC Skills Required: Windows, Word, Excel, Explorer, Outlook

Keyboard and ten key by touch

Employee must enjoy the challenge of working in a multiple task - fast paced environment.

Employee must possess a genuine desire and skill to meet the customer's needs in the most efficient manner possible.

 

PHYSICAL DEMANDS 

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

REQUIRED PERSONAL PROTECTIVE EQUIPMENT (PPE):

 

Employee is required to wear PPE as outlined in AWE Industrial Health and Safety Manual Chapter 2.27 PPE Program, which may include hard hat, safety toe shoes/boots, gloves, safety glasses/goggles, hearing protection, respiratory protection and arctic gear.

 

WORK ENVIRONMENT 

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee must be able to handle a variety of physical activity from sitting to standing, walking and occasional lifting from 10 to 25 pounds.   Employee must be able to use eyes, hands and fingers to keyboard, operate phones, fax and other office machinery. The employee must occasionally kneel and stretch while inspecting vehicles.  The employee must be able to hear and speak while communicating with customers and coworkers in person, on the telephone or on radios.  The employee must possess close, distance, color peripheral and depth perception.

 

The employee is occasionally exposed to harsh outside weather conditions as well as moving machinery.

 

The noise level in the work environment ranges from moderate to moderately loud.

 

Long hours due to seasonal requirements of the job may be expected.

 

COMMENTS

 

Alaska West Express Inc. is an equal opportunity employer. Women and minorities are encouraged to apply. Successful applicant must pass a pre-employment drug test, background check and physical.

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