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Customer Service Rep

Customer Service Rep

Company 
Alaska Marine Lines
Location 
US-WA-Seattle
Class 
Regular Full-Time
FLSA Status 
Non-Exempt

More information about this job

Overview

SUMMARY: Possesses a genuine desire to serve our Customers by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Answer a variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.
  • Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
  • Quote accurate rates and document cargo bookings for shipments.
  • Rate Bills of Lading using company’s computer program.
  • Respond to customer questions, concerns and service requirements via phone, e-mail, and fax or in person.
  • Process and inspect vehicles, equipment and break bulk cargo for shipment to Alaska or Hawaii.
  • Enter documents into scanning (Imaging) system.
  • Employ training received on AML’s Customer Experience Initiative.
  • Carry out all duties with a strong commitment to excellent customer service.

Qualifications

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

High School Education or GED is required. Minimum of 2' years experience in customer service is required.

 

LANGUAGE SKILLS

Ability to read, analyze, and interpret documents such as tariffs, procedural manuals and employee and safety handbooks. Ability to write clearly and be understood. Ability to effectively present information and respond to questions from groups of managers, customers, employees, service partners and the general public.

 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area and circumference.

 

OTHER SKILLS AND ABILITIES

  • PC Skills Required: Windows, Word, Excel, Explorer, Outlook
  • Keyboard and ten key by touch
  • Employee must enjoy the challenge of working in a multiple task - fast paced environment.
  • Employee must possess a genuine desire and skill to meet the customer's needs in the most efficient manner possible.
  • Ability to meet a regular work schedule.
  • Daily physical presence is required.
  • Regular attendance and timeliness are essential functions of this position.
  • Ability to plan, organize and prioritize work to meet schedules/deadlines.
  • Ability and willingness to work overtime as required.
  • Ability to work alone or as part of a team with minimal supervision.
  • Ability to change focus and job duties in a fast moving, time restricted environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk and sit during the normal course of daily activities.  The employee is regularly required to talk and hear while communicating with employees and customers either in person or using telephones or radios. 

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee must be able to handle a variety of physical activity from sitting to standing, walking and occasional lifting from 10 to 25 pounds.   Employee must be able to use eyes, hands and fingers to keyboard, operate phones, fax and other office machinery. The employee must occasionally kneel and stretch while inspecting vehicles.  The employee must be able to hear and speak while communicating with customers and coworkers in person, on the telephone or on radios.  The employee must possess close, distance, color peripheral and depth perception.

 

The employee is occasionally exposed to outside weather conditions and working around moving machinery. The noise level in the work environment ranges from moderate to moderately loud.

 

COMMENTS:

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Federal law requires Alaska Marine Lines to verify the identity and employment eligibility of all persons hired to work in the United States. Alaska Marine Lines will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization   Details: http://bit.ly/2nk3jWa

 

A post conditional offer of employment physical, drug test and background investigation are required. Random drug testing is required of all Alaska Marine Lines employees.

 

Alaska Marine Lines, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability, protected veteran status, gender identity or national origin. EEO Poster   EEO Poster Supplement

Veterans and Minorities are encouraged to apply. VEVRAA Federal Contractor. Priority referrals for protected veterans.