Handles all aspects of international export and import shipments including customer service via telephone and daily movement of freight and documents, with moderate supervision. Primary function will be Exports with some work with Imports and Brokerage.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Perform all aspects of customer service and carrier relations (negotiating rates & services and securing spot quotes with carriers to increase profits and reduce customer costs) through direct communication with customers and agents, and maintaining a professional image and insuring quality service. This includes communication and coordination with foreign agents utilizing both verbal and written communications.
Manage relationship with vendors and carriers to maintain a quality level of service.
Able to set and meet deadlines per internal and external customer expectations.
Knowledge of export routing and documentation.
Identify and analyze customer requirements and ensure internal processes meet or exceed these.
Daily coordinating movement of freight, including determining routing to meet customers economic and time requirements.
Process shipment documents, including filing of paperwork.
Analyze current market to ensure competitive rates and profitability and quote shipping rates to customers.
Insure invoicing of customers is accurate to quoted and contractual obligations, and approve invoices for payment and submit to the general office for payment.
Occasional overtime depending on the workload
Consistent and predictable attendance
Other duties may be assigned.
Minimum requirement is high school diploma plus 4 years of international freight experience, or 4-year college degree and 1 year international freight experience. Degree in logistics field preferred.
Good written and verbal skills to effectively present information in writing and in person in one-on-one and small group situations to customers, carrier representative, company sales personnel and other coworkers. Ability to read and comprehend detailed instructions, procedure manuals, tariffs, and other technical and professional material. Ability to write routine reports and correspondence.
Ability to calculate freight rates, including the effect of dimensionalized weight, and amounts such as percentages, volume, and discounts.
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to make quick decisions in a fully competent, independent manner with little supervision.
Intermediate Microsoft Word, Excel and Outlook user
Familiarity with 10-key
Good organizational skills
Foreign language skills a plus
Must pass pre-employment drug test and undergo background investigation.
The noise level in the work environment is usually moderate. Job is primarily completed at a desk using a computer and phone. Will at times need to work in and around the warehouse.