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Customer Service Manager

Customer Service Manager

Company 
Lynden Transport
Location 
US-AK-Anchorage
Class 
Regular Full-Time
FLSA Status 
Exempt

More information about this job

Overview

GENERAL DESCRIPTION OF JOB:  Supervises and coordinates activities of personnel engaged in the process of information exchange with customers and co-workers by performing the following duties:

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

 

  • Works to analyze job requirements and working conditions and initiates changes to increase efficiency & quality of service to our customers.
  • Coordinates and confers with other managers and management of the company to initiate improvements to our service.
  • Supervises and develops plans for efficient use of materials, equipment and employees.  Provides recommendations to management. 
  • Implements and enforces company policies.
  • Determines work requirements and assigns personnel as needed. 
  • Works with employees to analyze work requirements and work conditions to propose and implement changes to increase efficiency and effectiveness. 
  • Analyzes and resolves work problems, or assists workers in solving work problems. 
  • Helps motivate workers to achieve work goals. 
  • Confers with customers and others to evaluate and promote improved and expanded services.
  • Prepares activity reports for guidance of management. Maintains all required records.  Processes employee payroll hours.
  • Performs all of the same activities of workers supervises.   
  • Directly supervises employees in the Customer Service department.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. 
  • Responsibilities include interviewing, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Dependable and consistent attendance required.

Qualifications

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Bachelor's degree (B.A.) with emphasis on business management or transportation studies from a four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and interpret documents such as hazardous materials shipping regulations, safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence. 
  • Ability to present information and respond to questions from managers, customers and the general public.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, volume, and density.
  • Ability to apply commonsense understanding to carry out instructions in written, oral or diagram form. 
  • Ability to deal with problems involving several concrete variables in standardized situations. 
  • Ability to work with others.
  • Must be able to type and/or use keyboard efficiently.
  • Position requires ability to write, use keyboard and 10-key efficiently.  Must be able to lift and/or move up to 25 pounds.  Must be able to conduct telephone communication for extended periods.  Must be able to sit, stand or walk for extended periods.

 

The noise level in the work environment is usually moderate.

 

 

OTHER COMMENTS:      Position is located in a non-smoking facility

                                    Lynden Transport is an equal opportunity employer.

                                    Women and minorities are encouraged to apply