• Dispatcher

    Company
    Brown Line
    Location
    US-WA-Mt Vernon
    Class
    Regular Full-Time
    FLSA Status
    Exempt
  • Overview

    SUMMARY:

     

    Coordinates and helps perform all linehaul or city dispatch activities, including related paperwork, communications, and customer service activates.

     

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned: 

     

    Includes the following. Other duties may be assigned.

     

    Responsible for the accurate booking of inbound freight orders.

     

    Responsible for timely and accurate completion of outbound and inbound load lists; ensures the information is forwarded to the appropriate staff on timely basis.

     

    Ensures all instructions are conveyed to the drivers, including loading or unloading instructions.

     

    Dispatches service equipment, line haul and/or pick-up & delivery operations and completes required record keeping.

     

    Enters and updates status of all equipment dispatches in company computer system on a timely basis.

     

    Responsible for ensuring arrival, departure and other status for company and leased equipment, and purchased transportation, are accurate and maintained on a timely basis.

     

    Ensures that appropriate information regarding status of all tractors and trailers are passed on to appropriate personnel.

     

    Confers with customers and others to evaluate and promote improved and expanded services.

     

    May assist in special projects as requested.

     

    Records, traces, and enters information on company computer system as required. Makes inquiries from computer system. Operates other simple business machines. Maintains details of business transactions or other records as required. Counts, weighs, measures, and records number of units or other data regarding freight moved or handled. Makes calculations in totaling the accounts, determining discounts and computing extensions. Answers telephone and gives information to callers.

     

    Will be required to share evening and weekend on-call coverage schedule. Dependable and consistent attendance required.

     

    Qualifications

    QUALIFICATION REQUIREMENTS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or abilities required.  Attendance and timeliness are essential functions of this position; employee customarily works at least 40 hours/week on a planned continuous basis.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    EDUCATION AND EXPERIENCE:

    Associate’s Degree (A.A) or equivalent from a two-year college or technical school, a minimum of two years related experience and/or training, or an equivalent combination of education and experience.

     

    LANGUAGE AND SKILLS:

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to read, write, and interpret routine reports and correspondence; ability to communicate effectively with customers, contractors, vendors, managers, and other employees of the organization.

     

    MATHEMATICALSKILLS:

    Ability to add, subtract, multiply, and divide two digit numbers.

     

    REASONING ABILITY:

    Ability to understand detailed written and oral instructions; ability to prioritize and problem-solve in time/safety-sensitive situations.    

     

    LEADERSHIP/DECISION-MAKING SKILLS:

    Ability to organize, implement, and follow through to completion projects and tasks assigned or assumed; ability to provide direction to others; ability to provide objective and decisive action(s) necessary to resolve issues with minimal disruption to operational performance; ability to identify and resolve problems in a timely and efficient manner.

     

    OTHER SKILLS AND ABILITIES:

    Must have a working knowledge of Windows, Outlook, Word, Excel, PeopleNet and RoadNet programs; must have proven supervisory skills; must have the ability to work well under pressure and handle demanding customer needs.  Able to balance team and individual responsibilities, give and welcome feedback, contribute to building a positive team spirit, and is able to build morale and group commitments to goals and objectives.  Forklift certification and Class A Alaska CDL with hazardous materials endorsement recommended.

     

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job the employee is regularly required to stand, walk, and sit during the normal course of daily activities.  The employee is frequently required to use hands and fingers to keyboard and operate a variety of machinery from office equipment to large forklifts.  The employee is regularly required to talk and hear while communicating with employees, customers, and vendors either in person, by radio, or by using the telephone; the employee is regularly required to stoop, kneel, crouch, or crawl, and must occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close, distance, peripheral vision, depth perception, and the ability to adjust focus.

     

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    The noise level in the work environment ranges from quiet to moderate to very loud.

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