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Domestic Operations Agent

Domestic Operations Agent

Company 
Lynden International
Location 
US-AK-Anchorage
Class 
Regular Full-Time
FLSA Status 
Non-Exempt

More information about this job

Overview

SUMMARY

Handles all aspects of customer service associated with the movement of freight.  Requires excellent organizational skills while working with many moving and changing customer needs. 

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  • Communicate with customers, vendors, and intra-company departments via phone and email to ensure all customer needs are met while following applicable laws and policies. 
  • Assist with customer inquiries & special handling/data entry/billing requirements to solve customer problems.
  • Meet customer and company deadlines.
  • Support for both inbound and outbound shipments.
  • Quote customers and follow-up on quotes.
  • Take and dispatch pickups.
  • Verify accurate customer profiles for operations to meet customer requirements.
  • Verify accurate information to meet Federal government regulations as required for the proper handling/movement of the customer’s freight.
  • Coordinate and assist with sales department for special customer requirements; such as, billing and shipment information.
  • Coordinate and assist with International exports.
  • Heavy phone work and multi-tasking.
  • System support and occasional phone/cs/operational backup for all departments within the station.
  • Flexibility required to cover peak business times.
  • Consistent and predicatable attendance

Qualifications

QUALIFICATIONS 

High school education or equivalent and five years progressive work experience including 1-3 year's customer service; or a four year degree plus one year customer service experience.  Business degree preferred.

 

Ability to communicate with departments, customers and vendors using multiple resources ie phone and email

 

Ability to calculate freight rates and amounts such percentages, area, circumference, and volume.

 

Work within teams and individually to determine resources to meet and exceed company and customer expectations. 

 

Intermediate user of MS Office products.  Works in an office environment with occasional need to work in and around a warehouse.  Some occasional lifting may be required, up to 50 pounds. 

 

 

Equal Opportunity Employer