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Domestic Operations Agent

Domestic Operations Agent

Lynden International
Regular Full-Time
FLSA Status 

More information about this job




Handles all aspects of customer service for perishable shipping including operation and warehouse functions.



Essential Duties and Responsibilities including the following. Other duties may be assigned.


  • Receives orders from Perishable customers, books routings for shipments, and prepares airline bills.
  • Verifies shipper/consignee/bill to information, piece/weight/dimensions on PRELIMS/HAWBS is complete/legible. Find ways to keep transportation cost down.
  • Enters PRELIMS/HAWBS into Filepro/Kayak.
  • Routes shipments based on service, known/unknown shipper status and carrier availability.
  • Prepares airline bills.
  • Presents finalized airline bill to warehouse for transfer.
  • Assist warehouse with any tasks needed in order to make cut offs.
  • Assist warehouse with any dry freight needs as available.
  • Loads and unloads shipments into or out of containers or pallets by hand.
  • Load and secure shipments in or on truck.
  • Delivers product using company truck
  • Performs customer service (tracking pickups, tracing, responding to inquiries, and handling anything a customer requests) and carrier relations (contact with carrier customer service reps, dock people, drivers, etc.).
  • Responsible for keeping work area clean, performing truck inspections.
  • Employee is responsible for advising management if driving record or license is not up to company requirements.
  • Other Duties as assigned



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



High school education equivalent, plus two years work experience; office and perishable goods experience preferred.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Good written and verbal skills to effectively present information in writing and in person in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to calculate freight rates, area, circumference, and volume. Ability to apply concepts of basic mathematics to calculate percentages and freight rates, including the effect of dimensionalized weight. 


Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Ability to make quick decisions.


Ability to write legibly, especially numbers, and to read and comprehend simple instructions and memos. 


Ability to add, subtract, multiply, and divide.


Valid driver’s license . Must have clean driving record, a valid Class D license, provide a DMV abstract. The ability to acquire and maintain a DOT Medical Card, required to drive and operate vehicles over 10,000 GVW. 



Intermediate user of MS office product. 

Must undergo pre-employment drug screening and background investigation.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical demands of this job based on long term sitting, repetitious activities, verifying freight received against shipping manifest, & keyboarding.

Daily on-time attendance during work shift required.

Must be able to lift and move cargo, frequently up to 50 lbs. and occasionally up to 100 lbs.; frequent walking, reaching, stooping, kneeling, crouching, or crawling. Able to use and train on warehouse equipment, tools, and/or controls.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job. The employee occasionally works near moving mechanical parts and is occasionally exposed to extreme cold in the winter and extreme heat in the summer. The noise level in the work environment is usually moderate. May be punctuated with sporadic loud noises.