SUMMARY: Possesses a genuine desire to serve our Customers by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School Education or GED is required. Minimum of 2 years experience in customer service is required.
Ability to read, analyze, and interpret documents such as tariffs, procedural manuals and employee and safety handbooks. Ability to write clearly and be understood. Ability to effectively present information and respond to questions from groups of managers, customers, employees, service partners and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area and circumference.
OTHER SKILLS AND ABILITIES
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk and sit during the normal course of daily activities. The employee is regularly required to talk and hear while communicating with employees and customers either in person or using telephones or radios.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must be able to handle a variety of physical activity from sitting to standing, walking and occasional lifting from 10 to 25 pounds. Employee must be able to use eyes, hands and fingers to keyboard, operate phones, fax and other office machinery. The employee must occasionally kneel and stretch while inspecting vehicles. The employee must be able to hear and speak while communicating with customers and coworkers in person, on the telephone or on radios. The employee must possess close, distance, color peripheral and depth perception.
The employee is occasionally exposed to outside weather conditions and working around moving machinery. The noise level in the work environment ranges from moderate to moderately loud.
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Federal law requires Alaska Marine Lines to verify the identity and employment eligibility of all persons hired to work in the United States. Alaska Marine Lines will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization Details: http://bit.ly/2nk3jWa
A post conditional offer of employment physical, drug test and background investigation are required. Random drug testing is required of all Alaska Marine Lines employees.
Alaska Marine Lines, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability, protected veteran status, gender identity or national origin. EEO Poster EEO Poster Supplement
Veterans and Minorities are encouraged to apply. VEVRAA Federal Contractor. Priority referrals for protected veterans.