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Regional Manager, International Operations

Regional Manager, International Operations

Lynden International
Regular Full-Time
FLSA Status 

More information about this job


SUMMARY: Manages and coordinates activities of Western Regional International Service Center. Including all employees engaged in international operations by performing the following duties either personally or through subordinate personnel.  This position could be located in either Seattle Washington or Carson California. 


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Responsible for planning, directing and coordinating all Western Regional International Service Center related activities associated with international freight.
  • Negotiates air and ocean pricing and maintains relationships with contract service providers.
  • Establishes cost control systems and goals & priorities.
  • Responsible for the Station/WR International P&L and budget to ensure, cost budgets are controlled and margin targets are achieved through the continuous review of transportation, productivity and station costs and the monitoring and measurement of quote activity and effectiveness respectively.
  • Interfaces with current and prospective customers in both service and sales. Sales responsibilities include direct sales and account maintenance.
  • Assists the business development efforts of the sales organization in support of rating, quoting and customer responsiveness.
  • Monitors work of Air, Ocean, Customs Brokerage and Gateway Departments…including exports, imports and 3PLs.
  • Ensures continuous process improvement to increase efficiencies, productivity and the quality of customer service.
  • Works with the local, regional and operational management to support training procedures and programs in compliance with corporate policy and governmental regulatory requirements and the personal development of the team.
  • Monitors performance and compliance regarding all regulatory requirements, e.g. AES, Known/Unknown Shipper Procedures, TSA Database, Dangerous Goods, etc.
  • Conducts random audit of shipment files.
  • Establishes rapport and professional relations with overseas offices.
  • Work with global agent network on import/export opportunities.
  • Establishes rapport and professional relations with all LINT service centers.
  • Establishes collaborative work relations with warehouse(s) operations to ensure expeditious processing of import/export cargo.
  • Ongoing liaison and relationship building with all key vendors, including airlines, steamship lines, cartage agents and the like.
  • Oversees maintenance of all applicable tariffs
  • Develop metrics and programs of accountability in monitoring service levels of all core contract service providers.
  • Ensure within corporate standards timely invoicing and posting of all shipments.
  • Monitor profit split functions to ensure accurate shipment credit.
  • Schedules team briefings at least monthly to promote effective communications and employee feedback.
  • Maintains employee records and ensures performance reviews are conducted as scheduled.
  • Position requires 20-30% travel to customer sites locally as well as overnight travel via car and air.
  • Requires regular and predictable attendance.



General supervision, training, and direction of all international operations office personnel for both LAX and SEA ISC. Performs supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees, including initiating decision to terminate; addressing complaints and problem solving.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.



Minimum 7 years international experience in at least two areas of responsibility (Air Export, Ocean Export or Imports including 5 year supervisory experience. College degree strongly preferred.



Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Ability to read, analyze and interpret tariffs, general business periodicals, professional journals and manuals, technical procedures and governmental regulations. Ability to write reports, business correspondence and procedure manuals.



Ability to calculate and apply concepts such as dimensionalized weight, understanding of conversion tables, etc.



Strong analytical and quantitative skills. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.



Strong organization and leadership skills.

Must be able to interact with management, sales, warehouse and other personnel.

Familiar with Microsoft software (Excel, Word, Windows)



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


While performing the duties of this job, the employee is regularly required to sit, stand, walk and use standard mix of office equipment. Must undergo a pre-employment drug test and background investigation.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate.



Equal Opportunity Employer