SUMMARY: Work with a dynamic group in Seattle handling all day to day activities for major clients that would include heavy customer service and technical solutions for those clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Perform all aspects of customer service meeting all company goals and expectations.
Works with cartage provider, carriers and Lynden International operational staff on resolving warehouse, cartage, and other logistics issues.
Vendor negotiations for price and service and customer quoting for individual shipments as well as large comprehensive RFQ.
Maintain and expand pricing models used in our project business.
Key account coordinator on Lynden’s top customers.
Yearly project work that will involve all aspects of logistics in a comprehensive distribution plan and will include project management.
Identifies root causes of service failures, recommends solutions, and implements recommendations.
Prepare and execute SOP’s and SOW’s.
Predictable and consistent attendance.
Weekend on-call responsibilities based on a rotating on-call schedule.
EDUCATION and/or EXPERIENCE:
High school education or equivalent and five years progressive work experience in operations, or a four-year degree plus two years customer service or freight operations experience. Business or industry degree preferred.
Ability to read and interpret documents such as tariffs, safety rules, operating and maintenance instructions, and procedure manuals.
Excellent telephone and written & verbal interpersonal skills to effectively present information in writing and in person in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to calculate freight rates and amounts such percentages, area, circumference, and volume. Ability to apply concepts of basic mathematics to calculate percentages, discounts, and freight rates, including the effect of dimensionalized weight.
Able to work with customers and vendors to come up with solutions that meet company expectations.
Excellent Microsoft Office skills
Microsoft Access – Data Base management a plus
Good organizational skills
Primarily works with computer and phone but occasionally may need to work in and around warehouse. Occasional lifting up to 50 pounds.