Supervises and coordinates service center activities in local area, including the pick-up and delivery and linehaul operations, related paperwork, communications, safety and hazardous materials handling compliance, and customer service activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Supervises and is responsible for the efficient off-loading and outbound loading of trailers from and to the service center. Coordinates and helps perform all service center activities. These activities include receiving, loading and delivery of freight, dispatching of service equipment, supervision of dock and yard activities, linehaul and pick-up & delivery operations, and completion of required record keeping. May perform these duties personally or through subordinates.
Supervises and develops plans for efficient use of materials, equipment and employees. Provides recommendations to management. Implements and enforces company policies. Enforces safety regulations and compliance with governmental regulations regarding proper handling and transporting of hazardous materials. Enforces compliance of the Federal Motor Carrier Safety regulations. Determines work requirements and assigns personnel as needed. Works with employees to analyze work requirements and work conditions to propose and implement changes to increase efficiency and effectiveness. Analyzes and resolves work problems, or assists workers in solving work problems. Helps motivate workers to achieve work goals.
Performs customer service activities, such as tracing and reporting to the customer the status of their freight shipments, charges and services performed, and obtaining proof of delivery. Mans and works at the receiving window to greet and to respond to customer requests.
Scans and images documents, such as bills of ladings or delivery receipts. Files, copies or otherwise handles correspondence and documents or records as directed.
Records, traces, and enters information on company computer system as required. Makes inquiries from computer system. Operates other simple business machines. Maintains details of business transactions or other records as required. Counts, weighs, measures, and records number of units or other data regarding freight moved or handled. Makes calculations in totaling the accounts, determining discounts and computing extensions. Answers telephones and gives information to callers.
Dependable and consistent attendance required.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree (B.A.) with emphasis on business management or transportation studies from a four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as hazardous materials shipping regulations, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to present information and respond to questions from managers, customers and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, volume, and density.
Ability to apply commonsense understanding to carry out instructions in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to work with others.
Must be able to type and/or use keyboard efficiently.
Position requires ability to write and use a keyboard for extended periods Must be able to lift and/or move up to 50 pounds. Must be able to travel throughout the service center and office facility repeatedly during shift. Must be able to conduct telephone communication. Must be able to sit, stand or walk for extended periods.
While performing the duties of this job, the employee occasionally works in outside weather conditions. The employee also may work near moving mechanical parts and may be exposed to fumes or airborne particles and vibration. The noise level in the work environment is usually moderate.
OTHER COMMENTS: Position is located in a non-smoking facility
Lynden Transport is an equal opportunity employer.
Women and minorities are encouraged to apply
Successful candidate must pass pre-employment drug test