• Service Center Manager

    Company
    Alaska Marine Trucking
    Location
    US-AK-Nome
    Class
    Regular Full-Time
    FLSA Status
    Exempt
  • Overview

    Directs, coordinates, and manages all aspects of day-to-day operations in Nome and Kotzebue. Works directly with AML’s VP of Operations and Western Alaska Operations Manager on barge schedules, landing craft schedules, and other operational activities. Ensures Customer Service procedures are being implemented and adhered to.

     

    Responsibilities

    ESSENTIAL FUNCTIONS to include but not limited to:

     

    • Safety is Lynden’s first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
    • Responsible for the planning and coordination of all port operations including the sharing of information between other ports, terminals, and departments in order to facilitate safe, efficient, and cost effective service.
    • Works with local vendors, contractors, and other port/terminal managers as well as representatives of Alaska Marine Lines, Lynden Transport, Alaska West Express, Dunlap Towing, Western Towboat, and other freight/transportation companies in order to achieve high quality system-wide performance.
    • Responsible for all activities related to hiring, training, evaluation, development, promotion, discipline, and discharge of port personnel.
    • Interprets and ensures compliance with company and corporate policies, as well as those policies dictated by DOT, DOL, OSHA, and other regulatory agencies.
    • Reviews all accident reports and initiates follow-up measures as prescribed by company and/or corporate policy; coordinates emergency and/or corrective response activities as necessary.
    • Analyzes job requirements, personnel needs, working conditions, work processes and goals; implements process changes to produce superior customer service and promote efficiencies.
    • Attendance and timeliness are essential functions of this position.
    • Directs all Service Center operational and administrative activities. Operational activities include pick-up and delivery of freight, receipt and loading of freight, dispatching of service equipment and supervision of dock and yard activities.
    • Administrative activities include rating and billing of freight invoices, providing customer service, processing of cargo claims. Ensures completion of required paperwork, communications and customer service activities.
    • Directs staffing, training and performance evaluations for all service center personnel. Supervises and develops plans for efficient use of materials, equipment and employees. Determines work requirements and assigns personnel as needed. Works with employees to analyze work requirements and work conditions to propose and implement changes to increase efficiency and effectiveness. Analyzes and resolves work problems, or assists workers in solving work problems. Helps motivate workers to achieve work goals.
    • Directs maintenance of equipment and facility.
    • Reviews all accident reports and initiates follow-up measures as prescribed by company policy and/or corporate policy.
    • Coordinates, responds to and assists in non-hazardous and hazardous material response activities, transportation accidents and occupational injuries and illnesses.
    • Promotes safe & efficient operations within the terminal. Assures compliance with company policies, DOT, EPA, OSHA and applicable federal, state and local requirements.

    Qualifications

    QUALIFICATION REQUIREMENTS:

    To perform this job successfully, an individual must possess mechanical inclination and be able to perform each essential duty satisfactorily. Attendance and timeliness are essential functions of this position; employee customarily works about a twelve (12) hour day shift during the season.  The requirements listed below are representative of the knowledge, skill, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    SUPERVISORY RESPONSIBILITIES:

    • Manages staff of employees engaged in customer service, trucking, stevedoring, maintenance, warehousing, and administrative departments.
    • Responsible for overall direction, coordination, and evaluation of these units.
    • Carries out supervisory responsibilities in accordance with company and corporate policies and applicable laws.
    • This position requires strong supervisory skills and responsibilities.
    • This position requires strong working relationship with all department supervisory personnel.
    • Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
    • Carries out supervisory responsibilities in accordance with company and corporate policies and applicable laws.

     

    EDUCATION/EXPERIENCE:

    Bachelor’s Degree (B.A.) or equivalent from a four-year college or university or two-to-four years related experience and/or training, or an equivalent combination of education and experience. 

     

    LANGUAGE SKILLS:

    Ability to read and speak the English language sufficiently to converse with subordinates, co-workers, supervisors and managers, to understand procedures and warning signs and or markings in the English language, to respond to inquiries, and to make entries on reports and records.

     

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to communicate effectively with other employees and customers.

     

    MATHEMATICAL SKILLS:

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.

     

    REASONING ABILITY:

    High skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to prioritize and problem-solve in time/safety-sensitive situations.

     

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to reach with hands and arms. The employee is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or controls.

     

    The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.      

     

    REQUIRED PERSONAL PROTECTIVE EQUIPMENT (PPE):

    Employee is required to wear PPE as outlined in Company’s Industrial Health and Safety Manual Chapter 2.27 PPE Program, which may include hard hat, safety toe shoes/boots, gloves, safety glasses/goggles, hearing protection, respiratory protection and arctic gear.

     

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this position, the employee may work in various extreme artic weather conditions.

     

    The noise level in the work environment is usually moderate, however hearing protection may be required.

     

    COMMENTS:

    Alaska Marine Trucking, LLC is an equal opportunity employer. Must pass a pre-employment drug test.

     

    This job description is not an employment agreement or contract.  Management has the exclusive right to alter this job description at any time without notice.

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed