• International Agent

    Location US-CA-Carson
    Company Lynden International
    Class
    Regular Full-Time
  • Overview

    Handles all aspects of international import shipments including customer service via telephone and daily movement of freight and documents, with moderate supervision. 

    Responsibilities

    • Perform all aspects of customer service and carrier relations (negotiating rates & services and securing spot quotes with carriers to increase profits and reduce customer costs) through direct communication with customers and agents, and maintaining a professional image and insuring quality service.  This includes communication and coordination with foreign agents utilizing both verbal and written communications.
    • Manage relationship with vendors and carriers to maintain a quality level of service. 
    • Provide quotations to both customers, overseas offices and agents.
    • Able to set and meet deadlines per internal and external customer expectations.
    • Knowledge of regulatory compliance for Imports
    • Identify and analyze customer requirements and ensure internal processes meet or exceed these.
    • Daily coordinating movement of freight, including determining routing to meet customers economic and time requirements.
    • Coordinate and faciliate brokerage and ISF entries with customs broker and knowledge of HTUS classifications
    • Identify and analyze customer requirements and ensure internal processes meet or exceed these.
    • Daily coordinating movement of freight, including determining routing to meet customers economic and time requirements. 
    • Process shipment documents, including filing of paperwork.
    • Analyze current market to ensure competitive rates and profitability and quote shipping rates to customers.
    • Coordinate warehouse inventories and process for international customers.
    • Insure invoicing of customers is accurate to quoted and contractual obligations, and approve invoices for payment and submit to the general office for payment.
    • Occasional overtime depending on the workload
    • Possible on-call scheduled for weekend
    • Regular and consistent attendance is required.

    Qualifications

    EDUCATION and EXPERIENCE

    Minimum requirement is high school diploma plus 4 years of international freight experience, or 4-year college degree and 1 year international freight experience.   Degree in logistics field preferred.  

     

    Good written and verbal skills to effectively present information in writing and in person in one-on-one and small group situations to customers, carrier representative, company sales personnel and other coworkers.  Ability to read and comprehend detailed instructions, procedure manuals, tariffs, and other technical and professional material.  Ability to write routine reports and correspondence.

     

    Ability to calculate freight rates, including the effect of dimensionalized weight, and amounts such as percentages, volume, and discounts.

     

    Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.  Ability to make quick decisions in a fully competent, independent manner with little supervision.

     

    Intermediate Microsoft Word, Excel and Outlook user

    Familiarity with 10-key

    Good organizational skills

    Foreign language skills a plus

     

    This position is primarily completed at a desk using a computer.  May have some interaction that requires working in warehouse.  Must be able to lift up to 25 pounds on occasion. 

     

     

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