• International Agent

    Location US-WA-Burien
    Company Lynden International
    Class
    Regular Full-Time
  • Overview

    Join a fast paced department handling all aspects of international export, import and cross-trade shipments including customer service via telephone and daily movement of freight and documents, with moderate supervision for high-visibility and key accounts.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Perform all aspects of customer service and carrier relations (negotiating rates & services and securing spot quotes with carriers to increase profits and reduce customer costs) through direct communication with customers and agents, and maintaining a professional image and insuring quality service.  This includes communication and coordination with foreign agents utilizing both verbal and written communications.
    • Manage relationship with vendors and carriers to maintain a quality level of service. 
    • Able to set and meet deadlines per internal and external customer expectations.
    • Knowledge of export routing, documentation and AES filing.
    • Knowledge of regulatory compliance for Import and Export.
    • Identify and analyze customer requirements and ensure internal processes meet or exceed these.
    • Daily coordinating movement of freight, including determining routing to meet customers economic and time requirements.
    • Knowledge of HTUS classifications
    • Identify and analyze customer requirements and ensure internal processes meet or exceed these.
    • Process shipment documents, including filing of paperwork.
    • Analyze current market to ensure competitive rates and profitability and quote shipping rates to customers.
    • Coordinate warehouse inventories and process for international customers.
    • Insure invoicing of customers is accurate to quoted and contractual obligations, and approve invoices for payment and submit to the general office for payment.
    • Occasional overtime depending on the workload
    • Possible on-call scheduled for weekend
    • Regular and consistent attendance is required.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Minimum requirement is high school diploma plus 4 years of international freight experience, or 4-year college degree and 1 year international freight experience.   Degree in logistics field preferred.  

     

    Good written and verbal skills to effectively present information in writing and in person in one-on-one and small group situations to customers, carrier representative, company sales personnel and other coworkers.  Ability to read and comprehend detailed instructions, procedure manuals, tariffs, and other technical and professional material.  Ability to write routine reports and correspondence.

     

    Ability to calculate freight rates, including the effect of dimensional weight, and amounts such as percentages, volume, and discounts.

     

    Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.  Ability to make quick decisions in a fully competent, independent manner with little supervision.

     

    Intermediate user of MS Office products

     

    Good organizational and multi-tasking skills

     

    Ability to work accurately with a wide range of data and reporting

     

    Process brokerage and ISF entries through NetCHB a plus


    Foreign language skills a plus

     

    While performing the duties of this job, the employee is regularly required to sit; handle office equipment, keyboard, tariffs, manuals, and a multitude of office forms and files; and, talk and hear over the telephone or in person.  The employee is occasionally required to stand and walk.  Specific vision abilities required by this job include close vision and the ability to adjust focus.  Must pass pre-employment drug test and undergo background investigation.

     

     

    The noise level in the work environment is usually moderate.

     

     

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