• Cargo Freight Agent

    Location US-AK-Nome
    Company Alaska Marine Trucking
    Seasonal Full-Time
  • Overview

    Assists Alaska Marine Trucking Terminal Manager with day-to day basic operational duties and take the lead on the administrative requirements of the terminal.  Expedite and route movement of incoming and outgoing cargo and freight shipments in trucking facilities and barge/shipping docks in remote locations in Central and Western Alaska.  Communicates with customers and arranges pickup of freight and cargo for delivery to loading platforms.  Receives freight and uses common Lynden software programs (e.g., Crossdock, Sutwik, and Lshare). 


    The position is a seasonal position, works a 12-hour on-call wage standard when deployed, may be deployed for months at a time, and reports directly to the Service Center Manager with functional responsibility to the Western Alaska Marine Operations Manager in Seattle.


    This job description is not an employment agreement or contract.  Management has the exclusive right to alter this job description at any time without notice.


    ESSENTIAL DUTIES AND RESPONSIBILITIES:  Other duties may be assigned to support the department or other departments as time allows.


    • Safety is Lynden’s first responsibility to our employees and our customers.  This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
    • Receive, load, unload, stage, and transfer freight shipments to and from a variety of containers, trailers, trucks, and non-commercial vehicles using forklift or by hand within or in the vicinity of CFS warehouse facility, surrounding yard, and/or Alaska Marine Lines barge landing through the use of computerized data entry systems.
    • Operate forklifts with lifting capacity between 3,000# and 8,000# to move freight between equipment, warehouse, and yard locations.
    • Ensure proper positioning and securement of freight according to federal regulations governing the shipment and storage of hazardous materials.
    • Install straps, braces, and padding to loads in order to prevent shifting or damage during shipment.
    • Inspect and review shipping/receiving/unloading/loading documents to ensure proper handling and routing of freight shipments.
    • Account for all cargo and equipment received and discharged at the terminal.
    • Check off cargo received/shipped during barge operations, and load cargo information into Company’s operating systems.
    • Load/unload cargo to/from containers, platforms, and trucks with forklift, as needed.
    • Process a variety of documents such as bills of lading, delivery receipts, freight manifests, bookings, and other information in accordance with established company standards.
    • Log containers on barge stow plans while ensuring accuracy of information entered.
    • Quote rates and document cargo bookings.
    • Work with Western Alaska Marine Operations Manager and Western Alaska Customer Service to ensure that payments are made for collect shipments before cargo is released or at the time of receiving, and accept customer payments and sign-off on inbound vehicle deliveries.
    • Generate rates on bills using computer program.
    • Effectively search customer account and/or invoice information in Sutwik for collect shipments, and collect payment and process information involving bank deposits and account receivable records.
    • Investigates and resolves discrepancies involving, over, short, or damaged freight.
    • Print off delivery receipts for service area and the surrounding villages.
    • Obtain and process all signed delivery receipts, make appropriate notes and reports regarding any freight damage and any work performed by AML, etc., and scan into files.
    • Calculates rate information using Company tariffs and established computer systems.
    • Processes freight for shipping by receiving, inspecting, coding, and billing.
    • Maintain accurate records (e.g., trucking, dispatching, equipment inventory, manifests, etc.)
    • Maintain proper documentation of hazardous or waste materials.
    • Communicate with the Port regarding docking of vessels and provide the city with cargo manifests and dangerous cargo manifests for mainline barges and lighterage vessels.
    • Clearly communicate with vessels via radio.
    • Work closely with and maintain good communication with associates providing lighterage and trucking services in Service Center. 
    • Use company operating system to in-gate and out-gate AML’s equipment.
    • Use Crossdock to track and update cargo locations information into Sutwik.
    • Provide equipment control information regarding containers and platforms locations as requested or needed through equipment inventory system.
    • Use Microsoft Visio to account for equipment per voyage with a stow plan. 
    • Work with all other AMT and AML offices to ensure all paperwork is received and in order to provide reports as requested.
    • Inspect, clean, and sweep out equipment as needed prior to reloading with cargo.
    • Assist with computer entry of freight/voyage/equipment status and condition information.
    • Assist in the maintenance of company property, to include facility housekeeping duties as assigned.
    • Provide exceptional customer service to all customers both external and internal.
    • Investigates and resolves discrepancies involving over, short, or damaged freight.
    • Issues freight bill corrections and On-Hand notices.
    • Answer a variety of customer information requests by phone, email, and fax or in person regarding rates, routing, packing procedures, and interline transportation procedures.
    • Perform audits to ensure accuracy of customer billing.
    • Assist customers, vendors with directions, proper documents, delivery and/or pickup instructions, and assist with warehouse cargo as needed.
    • Travel will be required as needed to assist with cargo and barge operations in surrounding Western Alaska hub ports and Anchorage.
    • Daily physical attendance and timeliness are an essential function of this position, and must be able to work flexible hours.



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Attendance and timeliness are essential functions of this position; employee customarily works at least 40 hours/week on a planned continuous basis.  The requirements listed below are representative of the knowledge, skill, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    High School Diploma or general education degree (GED).  Some work related experience is desirable, but not required.  Experience in the transportation industry is preferred.



    Ability to read, interpret, and write documents such as bills of ladings, tariffs, delivery receipts, military documents, procedure manuals, employee and safety manuals, and routine reports and correspondence.  Ability to speak effectively and clearly with customers, vendors, managers, and other employees.  Strong communication skills both verbally and in written form.



    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.




    • Count, weigh, and verify condition/piece counts of freight shipments against various documents (e.g., bills of lading, freight manifests, inspection sheets, delivery receipts, etc.) and record information using a variety of data entry processes in accordance with Company’s standards.
    • Ability to apply common sense understanding to carry out detailed written or oral instructions, and the ability to prioritize and problem-solve in time/safety-sensitive situations.
    • Ability to organize and follow through to completion projects and tasks assigned or assumed; ability to provide objective and decisive action(s) necessary to resolve any/all issues with minimal disruption to operational performance.
    • Basic computer program skills: Foxfire Common Carrier; Foxfire Equipment Control; Sutwik; and Microsoft Windows, Excel, Word, Visio and Outlook.
    • Keyboard and ten key by touch.
    • Flexible and adaptable to change.
    • Ability to multi-task in a fast-paced environment.
    • Employee must possess a genuine desire and skill to meet the customer’s needs in the most efficient manner possible.
    • Hazardous materials training.
    • Detail oriented, good interpersonal skills, and organizational skills.
    • Must be flexible to work extended hours.
    • Must be willing to reside in remote locations throughout the season.
    • Must have reasonable forklift operating skills.



    • Recommended: Alaska Class A Commercial Driving License with Hazardous Materials endorsement, current DOT medical card, acceptable driving record and be at least 21 years of age.
    • TWIC card required.
    • Forklift certification for operating fork trucks with lifting capacities between 3,000# and 8,000#.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • While performing the duties of this job the employee is regularly required to sit, stand, walk, talk and hear while communicating with customers, drivers and co-workers during the normal course of daily activities; the employee is occasionally required to stoop, kneel, or crouch while inspecting vehicles and other equipment.
    • The employee is regularly required to use hands, arms and fingers to perform the normal duties of the job such as inspecting equipment or entering computer data.
    • Employee must be able to use eyes, hands and fingers to keyboard, operate phones, fax, radios, and other office machinery.
    • The employee is regularly required to hear, speak, and listen while communicating with telephones, radios and in person with customers and coworkers.
    • The employee must possess close, distance, peripheral and depth perception.
    • The employee is occasionally required to climb or balance and stoop, kneel or crouch around equipment and facilities.
    • The employee may occasionally be required to move or lift up to 50 pounds.
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus during the normal course of the job. 
    • The employee must regularly lift and/or move up to 50 pound objects and is occasionally required to lift as much as 25 pounds of paper products, office machines, and other objects commonly associated with an office environment.



    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.
    • While performing the duties of this job, the employee works near moving mechanical parts.  The employee is regularly exposed to fumes or airborne particles.
    • The noise level in the work environment ranges from moderate to moderately loud.
    • The employee is occasionally exposed to outside weather conditions, including incremental Arctic cold conditions, and working around moving machinery.


    A post-conditional offer of successfully passing an employment drug test and background investigation are required.


    This job description is not an employment agreement or contract.  Management has the exclusive right to alter this job description at any time without notice.


    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change or be assigned at any time with or without notice. 


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