International Agent

Location US-IL-Elk Grove Village
Company Lynden International
Class
Regular Full-Time

Overview

Handles all aspects of international export and import shipments including customer service via telephone and daily movement of freight and documents, with moderate supervision. 

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Perform all aspects of customer service and carrier relations (negotiating rates & services and securing spot quotes with carriers to increase profits and reduce customer costs) through direct communication with customers and agents, and maintaining a professional image and insuring quality service.  This includes communication and coordination with foreign agents utilizing both verbal and written communications.
  • Manage relationship with vendors and carriers to maintain a quality level of service. 
  • Able to set and meet deadlines per internal and external customer expectations.
  • Knowledge of export routing and documentation.
  • Knowledge of regulatory compliance for Import and Export
  • Identify and analyze customer requirements and ensure internal processes meet or exceed these.
  • Daily coordinating movement of freight, including determining routing to meet customers economic and time requirements.
  • Process brokerage and ISF entries through NetCHB and knowledge of HTUS classifications
  • Identify and analyze customer requirements and ensure internal processes meet or exceed these.
  • Daily coordinating movement of freight, including determining routing to meet customers economic and time requirements. 
  • Process shipment documents, including filing of paperwork.
  • Analyze current market to ensure competitive rates and profitability and quote shipping rates to customers.
  • Coordinate warehouse inventories and process for international customers.
  • Insure invoicing of customers is accurate to quoted and contractual obligations, and approve invoices for payment and submit to the general office for payment.
  • Occasional overtime depending on the workload
  • Possible on-call scheduled for weekend
  • Regular and consistent attendance is required.

Qualifications

QUALIFICATIONS 

Minimum requirement is high school diploma plus 4 years of international freight experience, or 4-year college degree and 1 year international freight experience.   Degree in logistics field preferred.   

Able to effectivly use verbal and written modes of communication with internal and external customers.

Experience working with tariffs

Ability to calculate freight rates, including the effect of dimensionalized weight, and amounts such as percentages, volume, and discounts.

Experience problem solving to meet customer, company and government expections. 

Intermediate Microsoft Word, Excel and Outlook user

Good organizational skills

Foreign language skills a plus

Primarily works at a desk/computer for the shift, may be in and around the warehouse.  Must be able to lift up to 25 pounds occasionally. 

Must pass pre-employment drug test and undergo background investigation.

  • Ability to possess and maintain a TSA Security Threat Assessment(STA) with a status of Passed, or a TSA recognized equivalent. TSA recognized equivalents include a Secure Identification Display Area (SIDA) badge, Commercial Driver’s License(CDL) with Hazmat Endorsement issued within the 50 States or District of Columbia, the Transportation Worker Identification Card(TWIC), or Free and Secure Trade(FAST) card issued by U.S. Customs and Border Protection. STA’s will be submitted by Lynden International upon job offer and renewed thereafter. Recognized equivalents must be current at time of application and successfully renewed by the applicant thereafter.

 

 

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