Handles all aspects of customer service associated with the movement of freight.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school education or equivalent and five years progressive work experience including 1-3 year's customer service; or a four year degree plus one year customer service experience. Business degree preferred.
Ability to read, comprehend, and write routine instructions, correspondence, and memos. Ability to read and interpret documents such as tariffs, safety rules, operating and maintenance instructions, and procedure manuals. Excellent telephone and written & verbal interpersonal skills to effectively present information in writing and in person in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to calculate freight rates and amounts such percentages, area, circumference, and volume. Ability to apply concepts of basic mathematics to calculate percentages, discounts, and freight rates, including the effect of dimensional weight.
Ability to apply common sense understanding to carry out complex instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in non-standardized situations, and able to solve unusual problems. Ability to develop alternative solutions.
Intermediate user of MS Office products
Familiar with 10-key
Good organizational skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to handle a variety of office equipment, paperwork, and files; speak and listen with individuals or groups. Frequent standing, walking, sitting, and reaching; walk; sit; occasional stooping, kneeling, or crouching. The employee must occasionally lift up to 50 pounds. Full range of vision abilities are required by this job (close, distance, color, & peripheral vision; depth perception, and the ability to adjust focus); ability to work at CRT or PC for long hours.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the office work environment is moderate to loud. The warehouse and dock area is extremely noisy.
Equal Opportunity Employer