Customer Service - Receivers, Billers and Phones/Email

Our business continues to grow and we are looking Receivers, Billers and Phone/Email team members to join our Customer Service Department.

• Receivers are experts at helping a truck driver standing in front of them to process their paperwork, while answering the phone and responding to the warehouse via the radio all at the same time...without breaking a sweat!
• Billers specialize in creating bills and invoices to send to our customers by reviewing bills of lading and comparing them to our contracts and tariffs.
• Phone/Email team responds to questions ranging from how do I ship my freight to Alaska? Where are you locate? Do I need to crate my boat? with strong communication skills and attention to detail.

Our customer service team works on average 45 hours a week which earns you $45K-$55K!

Benefits include: 17 days paid time off a year + 8 paid holidays; Medical, dental and vision as low as $60/month; 401K with employer match, bonus $$$ program and more!

• Answer a variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.
• Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
• Quote accurate rates and document cargo bookings for shipments.
• Rate Bills of Lading using company’s computer program.
• Respond accurately and timely to customer questions, concerns and service requirements via phone, e-mail, and fax or in person.
• Process and inspect vehicles, equipment and break bulk cargo for shipment to Alaska or Hawaii.
• Enter documents into scanning (Imaging) system.
• Employ training received on AML’s Customer Experience Initiative.
• Follow established processes & adjust to changing processes as the company strives for continuous improvements.
• Carry out all duties with a strong commitment to excellent customer service.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High School Education or G.E.D or equivalent and a minimum of 2 years customer service, transportation or logistics experience. 

LANGUAGE SKILLS:

Ability to read and interpret documents such as tariffs, procedure manuals, employee and safety handbooks.  Ability to speak effectively to customers and/or employees of organization.

MATHEMATICAL SKILLS:

Ability to read, analyze, and interpret documents such as tariffs, procedural manuals and employee and safety handbooks. Ability to write & communicate clearly and be understood. Ability to effectively present information and respond to questions from groups of managers, customers, employees, service partners and the general public.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply common sense understanding to fulfill job duties with limited or detailed written or oral instructions.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must be eligible to apply and be issued a TWIC (Transportation Workers Identification Card)

OTHER SKILLS and ABILITIES:

Ability to meet a flexible work schedule based on the needs of the company.
Ability and willingness to work overtime as required.
Ability to plan, organize and prioritize work to meet schedules/deadlines.
Regular attendance and timeliness are essential functions of this position. Daily physical presence is required.
Ability to work alone or as part of a team with minimal supervision. 
Must be flexible and adaptive to constant changes and be able to work in a high stress environment.
PC skills required:  Windows, Excel, Outlook, keyboarding proficiency. Ability to learn in-house software.
Keyboard and ten key by touch.
 

PHYSICAL DEMANDS:

Alaska Marine Lines is a federal contractor so all employees are required to be fully vaccinated against COVID-19.

The employee is regularly required to talk, hear and speak while communicating with employees and customers either in person or using telephones or radios.  While performing the duties of this job, the employee must be able to handle a variety of physical activity from sitting to standing, walking and occasional lifting from 10 to 25 pounds.  

Employee must be able to use eyes, hands and fingers to keyboard, operate phones, fax and other office machinery. The employee must occasionally kneel and stretch while inspecting vehicles.  The employee must possess close, distance, color peripheral and depth perception.

The employee needs the ability to work in a constant state of alertness and in a safe manner.

WORK ENVIRONMENT:

The noise level in the work environment is moderate in the office to very loud in the barge operation. Dress requirements in some locations are required for safety reasons and are not optional.

COMMENTS:

This job description is not an employment agreement or contract.  Management has the exclusive right to alter this job description at any time without notice.

Federal law requires Alaska Marine Lines to verify the identity and employment eligibility of all persons hired to work in the United States.  Alaska Marine Lines will provide the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.  
Details: http://bit.ly/2nk3jWa  EEO Poster   EEO Poster Supplement

A post conditional offer of employment drug test, background investigation and COVID-19 vaccination are required.
Random drug testing is required of all Alaska Marine Lines employees.

Alaska Marine Lines is an equal opportunity employer. 

AML does not discriminate based upon race, color, religion, sex, sexual orientation, marital status, honorably discharged veteran or military status, citizenship or immigration status, age, national origin, the presence of any physical, mental, or sensory disability, gender identity, genetic information, status as a victim of domestic violence, sexual assault, or stalking, political ideology, or any other status protected by federal, state, or local law.

Veterans and Minorities are encouraged to apply. VEVRAA Federal Contractor.

Priority referrals for protected veterans.